Customer Complaints & Support

At HypeHobby, we want every customer to have a fair and reliable shopping experience.

If you experience a problem with an order, payment, delivery, product, warranty claim, or any other part of your transaction, please contact us so we can help resolve it.

How to Contact Us

Email: support@jnsenterprise.ph

Telephone: 09985301132/09635263372

Business Address: Unit 6 3/F Remenes Center, 22 National Road, Putatan, Muntinlupa City

What to Include in Your Complaint

To help us investigate your concern, please provide:

• Your name and preferred contact details.
• Your order number, if applicable.
• The product or service involved.
• A clear description of the problem.
• Relevant photographs, unboxing videos, receipts, or other supporting documents, where applicable.

Please do not send passwords or complete payment card details.

How We Handle Complaints

Step 1 — Receive and acknowledge. We will review your complaint and acknowledge receipt.

Step 2 — Investigate. We may check order records, payment information, delivery updates, product details, or other relevant evidence.

Step 3 — Communicate. We will contact you if additional information is needed and explain the next steps.

Step 4 — Resolve. We will work toward a fair resolution, which may include correcting an order issue, coordinating delivery, arranging an eligible return, or providing another appropriate remedy.

Step 5 — Escalate when necessary. If the issue cannot be resolved immediately, we will explain the outstanding concern and the next steps available.

We aim to resolve complaints promptly and fairly. Where a complaint remains unresolved, customers may seek assistance from an appropriate government agency or other available dispute-resolution channel.

Product and Warranty Complaints

For defective, damaged, incorrect, or incomplete products, please refer to our Returns & Warranty Policy.

Verified defective or incorrect products will be handled in accordance with that policy, including applicable return shipping arrangements.

Privacy Complaints

If your concern relates to personal information, account privacy, or data security, include Privacy Complaint in your email subject line.

We will direct the matter to the appropriate person responsible for privacy handling.

Our Commitment

We value customer feedback and use it to improve our products, service, and shopping experience.

Thank you for giving HypeHobby the opportunity to address your concern.