Returns & Warranty Policy

At HypeHobby, we want you to receive the products you ordered in the condition described on our website.

This policy explains how we handle defective products, damaged deliveries, incorrect orders, returns, replacements, repairs, and refunds.

1. Products That Arrive Defective, Damaged, or Incorrect

If you receive a product that is defective, damaged on arrival, incorrect, incomplete, or materially different from its description, please contact us.

Email: hypehobby@jnsenterprise.ph

Telephone: 09985301132/09635263372

Please provide:

• Your order number or proof of purchase.
• The product name and variant.
• A description of the issue.
• Photographs or a short video showing the issue, where helpful.

We may request reasonable additional information or arrange an inspection to determine the appropriate remedy.

For a verified defective or incorrect item, HypeHobby will cover applicable return shipping and return-handling costs. You will not be required to pay return shipping for a verified defective or incorrect product.

Depending on the circumstances, the remedy may include repair, replacement, or refund, as appropriate under applicable requirements.

2. Reporting a Damaged Delivery

Please inspect your parcel upon receipt when reasonably possible.

If the package or product appears damaged, retain the packaging and contact us with photographs and your order details.

If you discover a problem after opening or testing the product, contact us as soon as reasonably possible.

A delay in discovering a defect will not automatically remove any rights that cannot lawfully be excluded.

3. Change-of-Mind Returns

If you change your mind about a product that is not defective and matches its listing, contact us before sending it back.

Change-of-mind returns may be accepted where expressly offered on the product page or approved by HypeHobby.

Where such a return is approved, we may require the product to be unused, complete, and in resalable condition, with its accessories and packaging, subject to the terms communicated when the return is approved.

Any return shipping costs or other conditions for an approved change-of-mind return will be communicated in advance.

These conditions do not restrict remedies available for defective, incorrect, or non-conforming products.

4. Warranty Coverage

Warranty coverage may vary by manufacturer, brand, product category, and model.

The applicable warranty period and process should be stated on the product page, in the manufacturer’s warranty documentation, or in written confirmation provided by HypeHobby.

Customers should retain their proof of purchase and any warranty documentation.

Unless the applicable warranty provides otherwise, coverage may not include damage caused by:

• Accidents, crashes, or physical impact.
• Improper installation or incorrect wiring.
• Use with incompatible batteries, chargers, or components.
• Incorrect voltage, reverse polarity, or improper charging.
• Unauthorised modification, repair, or alteration.
• Water exposure where the product is not designed for that exposure.
• Normal wear and tear or consumable components.

These exclusions apply only to the extent permitted by the applicable warranty and law. They do not remove rights that cannot lawfully be excluded.

5. Technical Assessment

Certain RC vehicles and electronic products may require technical inspection to determine the cause of a reported problem.

We will explain the assessment process and any steps required to return the item.

Please do not dismantle, solder, modify, or continue operating a product that may be defective or unsafe before receiving instructions from our support team.

An assessment will not be used to unreasonably delay a remedy required by law.

6. Refunds

Once a refund is approved, we will confirm the amount and explain the next steps.

Refunds will generally be returned through the original payment method where practicable. Processing times may depend on the payment provider, bank, or e-wallet.

For verified defective or incorrect items, HypeHobby will not deduct return shipping or return-handling charges from the refund.

Any other deduction must have a valid basis, be appropriately disclosed, and be permitted by applicable law.

7. Replacement Products

Where a replacement is appropriate and available, we will communicate the replacement process and expected fulfilment arrangements.

If an appropriate replacement is unavailable, we will discuss another suitable remedy, including a refund where applicable.

We will not substitute a materially different product without the customer’s agreement.

8. RC Models and Electronic Components

RC models and components may contain mechanical, electrical, and electronic parts that require proper installation and maintenance.

Before operating a product, check the manufacturer’s instructions and verify compatibility with your existing equipment.

If a product develops an unusual sound, excessive heat, battery swelling, smoke, or another potential safety issue, stop using it immediately and contact us.

9. Contact Us

For returns, warranty claims, or product concerns:

HypeHobby Customer Support

Email: hypehobby@jnsenterprise.ph

Telephone: 09985301132/09635263372

Business Address: Unit 6 3/F Remenes Center, 22 National Road, Putatan, Muntinlupa City

Please include your order number and a description of the issue so we can assist you efficiently.

This policy does not limit any customer rights or remedies that cannot lawfully be excluded.