Terms & Conditions

Orders and payment

Check the model, variant, compatibility, quantity, price and fulfillment method before submitting an order. The order summary shows the applicable charges. An order reference confirms submission; it is not proof of payment. Staff verify payment before recording it as paid.

Stock reservations and pickup

Follow the reservation deadline shown on your order. The current standard is up to 24 hours for unpaid orders, subject to availability. An unpaid reservation expires unless staff record an approved extension. Sending a Messenger message alone does not extend a reservation. Wait for confirmation before travelling for pickup.

Purchase limits and launches

The current limit is two units per product per customer email, including its variants and branches. Products scheduled for launch cannot be purchased before their displayed release time. A countdown does not guarantee stock.

Membership discounts and Trail Credits

Membership benefits depend on active status and eligible items. The current pricing system applies the higher eligible item discount rather than adding sale and member percentages together. Trail Credits earning and redemption depend on the enabled program and current rules shown in your account. Returns and cancellations may reverse related points. Credits are not cash and cannot be transferred or redeemed for cash. Check the account rewards screen for the current earning rate, redemption value and expiry rules.

Cancellations, returns and consumer rights

Contact the store with your order reference to request cancellation. After dispatch, cancellation depends on the shipment stage, applicable law and any arrangement agreed before purchase. This template establishes no cancellation fee. Defective or incorrectly supplied goods remain subject to applicable repair, replacement and refund rights. See Returns & Warranty and Shipping & Pickup for the published procedures.

Questions and complaints

Use Customer Support & Complaints or the published store contact details. Keep the order reference and relevant evidence. Nothing in these terms removes rights available under Philippine consumer law.