Shipping & Delivery Policy

HypeHobby aims to process and deliver your orders as efficiently and safely as possible.

This policy explains how we handle order processing, shipping fees, delivery tracking, store pickup, and shipping restrictions.

1. Order Processing

Orders are processed after the applicable payment and order details have been verified.

Processing times may vary depending on product availability, order volume, weekends, public holidays, and other operational circumstances.

If a product has a specific lead time, preorder period, or delayed availability, the applicable information should be displayed on the product page or communicated before the order is confirmed.

A dispatch estimate is not a guaranteed delivery date.

2. Shipping Fees

Available delivery methods and applicable shipping fees will be displayed during checkout before you confirm your purchase.

Shipping charges may vary according to destination, parcel size, weight, courier service, and the products ordered.

Any mandatory shipping charges will be disclosed before checkout is completed.

3. Delivery Information

Please ensure that your recipient name, delivery address, mobile number, and other required details are accurate.

Incorrect or incomplete information may delay delivery or result in a failed delivery attempt.

If you need to correct your delivery details, contact us as soon as possible. Changes may not be possible once the parcel has been handed to the courier.

4. Delivery Tracking

Where tracking is available, we will provide the tracking information supplied by the courier.

Delivery estimates are affected by the courier’s operations, destination, weather conditions, holidays, and other circumstances.

If your parcel appears lost, is marked as delivered but has not been received, or arrives damaged, contact us with your order number and relevant details.

We will coordinate reasonable checks with the courier and advise you on the next steps.

5. Store Pickup

Store pickup is available only when offered at checkout or expressly confirmed by HypeHobby.

Please wait for confirmation that your order is ready before travelling to the pickup location.

Bring your order confirmation and any reasonable identification required to verify the collection.

Reserved items will be held until the collection deadline stated in your confirmation. If you need an extension, contact us before the deadline.

Uncollected orders will be handled according to our Terms & Conditions.

6. RC Batteries and Restricted Shipments

Some products, including lithium batteries, chargers, radio equipment, and other electronic items, may be subject to courier restrictions.

Shipping availability may depend on the battery type, packaging, destination, transport method, and the courier’s current acceptance rules.

Where necessary, HypeHobby may use a different permitted shipping method or advise that a particular product cannot be shipped to a destination.

We will communicate any material shipping restriction before completing the order where practicable.

7. Failed Delivery

If a delivery attempt fails, the courier may arrange another attempt or return the parcel according to its procedures.

If the failure results from incorrect customer-provided details, an unavailable recipient, or another delivery issue, contact us to discuss available options.

Any additional charge for redelivery, address correction, or return shipping must be disclosed where applicable, reasonable, based on actual costs, and permitted by law.

8. Delays and Unavailable Products

If we become aware of a material delay or cannot supply an accepted order, we will contact you to explain the situation and discuss an appropriate resolution.

If we cannot fulfill an order, any refund due for the unfulfilled item will be processed through the original payment method where practicable.

9. Contact Us

For shipping questions, delivery issues, or pickup arrangements:

Email: hypehobby@jnsenterprise.ph

Telephone: 09985301132/09635263372

Please include your order number so our team can assist you.

Thank you for shopping with HypeHobby.