Privacy Policy

HypeHobby respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use and protect it, when we may share it, and how you can exercise your privacy rights.

1. Who We Are

HypeHobby is an online hobby store operated by:

Registered Business Name: HypeHobby Toys Shop

Business Address: Unit 6 3/F Remenes Center, 22 National Road, Putatan, Muntinlupa City

Email: hypehobby@jnsenterprise.ph

Telephone: 09985301132/09635263372

For privacy-related questions, contact our designated Data Protection Officer using the contact details provided in this policy.

2. Information We Collect

Depending on how you use our website, we may collect the following information:

Account information: Your name, email address, telephone number, login information, and account preferences.

Order information: Products purchased, quantities, order references, payment status, transaction details, delivery address, and order history.

Customer support information: Messages, complaints, warranty claims, return requests, and other information you provide when communicating with us.

Rewards information: Trail Credits earned, redeemed, adjusted, or expired, as applicable to your account.

Technical information: Information such as browser type, device details, website activity, log data, and cookie identifiers, where collected by the website or its enabled services.

We collect only information that is reasonably necessary for the purposes described in this policy.

3. How We Use Your Information

We may use your information to:

• Create and manage customer accounts.
• Process orders and payments.
• Arrange shipping, delivery, and store pickup.
• Provide customer support and respond to complaints.
• Process returns, refunds, and warranty claims.
• Administer Trail Credits and applicable promotions.
• Detect fraud, protect accounts, and maintain website security.
• Maintain transaction records and fulfil applicable business obligations.
• Improve website functionality and customer experience.
• Send marketing communications when you have provided the required consent or when otherwise permitted.

We do not use personal information for unrelated purposes without an appropriate basis.

4. Payments

Payments may be processed through third-party payment providers or other payment methods made available at checkout.

The information collected and processed depends on the payment method used.

Where payment details are handled by an external provider, that provider may process the information under its own privacy and security practices.

HypeHobby will not claim that payment information is never stored by our systems unless our actual payment configuration has been verified.

5. When We Share Information

We may share relevant information with service providers when necessary to operate our business, including:

• Payment processors.
• Delivery and courier companies.
• Website hosting and technical service providers.
• Customer support and repair service providers.
• Professional advisers assisting with legitimate business matters.
• Government authorities where disclosure is required or legally permitted.

We limit information shared with service providers to what is reasonably necessary for their assigned purposes.

We do not sell personal information as a standalone data product.

6. Marketing Communications

If you subscribe to our newsletter, we may use your email address to send product announcements, restock alerts, event updates, promotions, and hobby-related information.

Newsletter subscription is optional and is not a condition of purchasing from HypeHobby.

You may unsubscribe at any time through the unsubscribe link in our marketing emails or by contacting us.

Unsubscribing from marketing does not necessarily stop essential transactional messages, such as order confirmations or delivery updates.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain account sessions, remember preferences, support shopping cart and checkout functions, improve security, and understand website usage.

Additional analytics or marketing technologies may be used if enabled.

Where consent is required for non-essential cookies or similar technologies, we will provide the applicable choice mechanism before activating them.

Please refer to our Cookie Notice for additional information.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, warranty support, accounting, dispute resolution, security, and applicable legal obligations.

Retention periods vary depending on the type of information and the reason it is maintained.

When information is no longer needed and no valid retention requirement applies, we will take appropriate steps to delete, anonymise, or securely dispose of it.

9. Information Security

We use reasonable organisational, physical, and technical safeguards to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

However, no online system can guarantee absolute security.

Customers should protect their account credentials and notify us promptly if they suspect unauthorised access or activity involving their accounts.

10. Your Privacy Rights

Subject to applicable requirements and verification of your identity, you may have the right to:

• Be informed about the collection and processing of your personal information.
• Request access to personal information relating to you.
• Request correction of inaccurate or incomplete information.
• Object to certain processing or withdraw consent where applicable.
• Request blocking, deletion, or destruction where legally available.
• Seek appropriate remedies for violations of your privacy rights.

Some information may need to be retained to complete transactions, maintain legally required records, address disputes, or comply with other valid obligations.

To make a request, contact our Data Protection Officer.

11. Children’s Privacy

Our website is intended for customers who can legally make purchases or who use the website with the appropriate involvement of a parent or legal guardian.

If you believe a child has provided personal information inappropriately, contact us so that we can assess the situation and take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites, payment services, or other external platforms.

Those services may have their own privacy policies and practices. HypeHobby is not responsible for the privacy practices of external websites that we do not operate.

Please review the applicable privacy information before providing personal information to those services.

13. Data Protection Officer

For privacy questions, access or correction requests, concerns about personal information, or privacy complaints, contact:

Data Protection Officer: Jay Samson

Email: hypehobby@jnsenterprise.ph

Telephone: 09985301132/09635263372

Please use the subject line Privacy Request and provide enough information for us to understand your concern.

We may request reasonable identity verification before acting on a request involving personal information.

14. Changes to This Policy

We may update this Privacy Policy when our practices, systems, or applicable requirements change.

The latest version and effective date will be posted on this page.

If a material change requires additional notice or consent, we will take the appropriate steps.

15. Contact Us

For questions about this Privacy Policy or how HypeHobby handles personal information, contact us through the details above.

Your trust matters to us, and we are committed to handling your information responsibly.